El Paso, TX · El Paso County · running the Borderplex since 2015

FAQ — common questions about our moving company

Straight answers on cost, Fort Bliss access, and our Texas authority

  • Send a quick video walk-through of the rooms and Isabela usually has a signed number back in your inbox before the 110-degree part of the afternoon hits
  • Rafael dispatched freight in and out of Fort Bliss for over a decade before he ever loaded a family's living room, and that same load-plan discipline runs every job today
  • Every truck rolling out of our Airway Blvd yard belongs to Lightyear Moving, and the crew riding in it draws a W-2 paycheck from us — we don't patch a busy week with day labor
  • A Socorro acreage gate code, a Westside high-rise loading dock, or a Horizon City lot still being graded — Diego routes around it before the truck ever leaves the yard, same as he's done since 2015
★★★★★From Canutillo to the Lower Valley, this crew keeps a full 5.0 rating

Get My Flat Number Call our Airway Blvd desk: (888) 278-9005

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Tell Selena roughly how many rooms and which two ZIPs are involved, and a signed figure is usually waiting in your inbox before dinner.

Diego or Selena picks up, not a shared call-center script. Whatever gets quoted on that call is what lands on the invoice at Lightyear Moving — nothing gets padded on once the truck is already loaded.

✓ Your request stays inside our own El Paso office. We hold our own Texas household goods carrier registration and run our own W-2 crew on every job — no outside bidder, no third party, ever sees what you send us. Standard message and data rates from your carrier may apply; see our Privacy Policy for the rest.

  • TerritoryEl Paso County plus four regular long-haul lanes
  • Turnaround on a numberUsually same-day, always in writing
  • Crew makeupPayroll only, bilingual EN/ES
  • TrucksOwned by Lightyear, none leased
What triggers which pricing model.
Situation How you’re charged
A full household relocation Fixed price, confirmed pre-loading
Just extra hands to load/unload By the hour
Crossing state lines Fixed price, confirmed pre-departure
Packing services or a storage unit Its own separate charge

A quick note before you dial

Most of the crew you’d be booking has worked together for years — this isn’t a rotating cast, and Rafael himself fields plenty of these calls.

Is Lightyear an actual moving company, or a matching service?

An actual moving company. Our trucks, our W-2 crew, start to finish — nothing gets handed to a different carrier along the way.

Employees or day labor?

Employees, every one of them, and several have logged years on this crew rather than weeks.

How does Fort Bliss base access affect a PCS move?

Diego Franco confirms gate procedures, on-post housing rules, and your report-date window before your move, so the crew isn’t stuck at a checkpoint the morning of.

What does a two-bedroom move around El Paso run?

Two movers bill at $110 an hour, four closer to $190. Send Isabela photos instead and she’ll turn that into a flat number.

My Horizon City address is new construction and barely shows on GPS — an issue?

Not if we know beforehand. Confirming the lot, the nearest cross street, and any temporary address ahead of your date keeps the crew from circling a subdivision that morning.

What counts as your regular coverage area?

Socorro, San Elizario, Clint, Horizon City, Canutillo, and Anthony make up most weeks. Beyond El Paso County, Phoenix, Amarillo, Lubbock, and Midland-Odessa are our standing long-haul lanes.

Does 110-degree heat change how a move gets run?

It changes the timing, not the price — earlier starts, water staged on the truck, and a loading sequence built to keep the crew off blacktop during the hottest stretch of the day.

Can you show proof Lightyear is licensed in Texas?

Yes: state registration for household moves, federal USDOT/MC authority for long-distance jobs, and current insurance on every truck in the fleet.

My building or HOA needs a certificate of insurance ahead of my date. Can that be sent over?

Give us a contact and it’s handled, usually well ahead of your crew showing up at the gate or dock.

What if there’s a gap between move-out and closing?

Storage covers that — roughly $95 to $220 a month depending on unit size, with the same crew that packed your truck bringing everything back out later.

When should we get on your calendar?

Local jobs are usually fine with a week’s notice. Push that to about three weeks if you’re headed out of state or your date lands during Fort Bliss PCS season, when the calendar fills up fast.

What happens if something arrives damaged?

Sixty cents per pound applies by default. For more coverage, Isabela can set up full-value protection ahead of time — roughly one to three percent of declared value, with nine months to file a claim after delivery.

Do you take on small office moves near Airway Blvd?

Often. A back-office relocation goes through the same flat-rate quote process as any household job.

Is Lightyear an actual moving company, or a matching service?
An actual moving company. Our trucks, our W-2 crew, start to finish — nothing gets handed to a different carrier along the way.
Employees or day labor?
Employees, every one of them, and several have logged years on this crew rather than weeks.
How does Fort Bliss base access affect a PCS move?
Diego Franco confirms gate procedures, on-post housing rules, and your report-date window before your move, so the crew isn't stuck at a checkpoint the morning of.
What does a two-bedroom move around El Paso run?
Two movers bill at $110 an hour, four closer to $190. Send Isabela photos instead and she'll turn that into a flat number.
My Horizon City address is new construction and barely shows on GPS — an issue?
Not if we know beforehand. Confirming the lot, the nearest cross street, and any temporary address ahead of your date keeps the crew from circling a subdivision that morning.
What counts as your regular coverage area?
Socorro, San Elizario, Clint, Horizon City, Canutillo, and Anthony make up most weeks. Beyond El Paso County, Phoenix, Amarillo, Lubbock, and Midland-Odessa are our standing long-haul lanes.
Does 110-degree heat change how a move gets run?
It changes the timing, not the price — earlier starts, water staged on the truck, and a loading sequence built to keep the crew off blacktop during the hottest stretch of the day.
Can you show proof Lightyear is licensed in Texas?
Yes: state registration for household moves, federal USDOT/MC authority for long-distance jobs, and current insurance on every truck in the fleet.
My building or HOA needs a certificate of insurance ahead of my date. Can that be sent over?
Give us a contact and it's handled, usually well ahead of your crew showing up at the gate or dock.
What if there's a gap between move-out and closing?
Storage covers that — roughly $95 to $220 a month depending on unit size, with the same crew that packed your truck bringing everything back out later.
When should we get on your calendar?
Local jobs are usually fine with a week's notice. Push that to about three weeks if you're headed out of state or your date lands during Fort Bliss PCS season, when the calendar fills up fast.
What happens if something arrives damaged?
Sixty cents per pound applies by default. For more coverage, Isabela can set up full-value protection ahead of time — roughly one to three percent of declared value, with nine months to file a claim after delivery.
Do you take on small office moves near Airway Blvd?
Often. A back-office relocation goes through the same flat-rate quote process as any household job.

Built On A Decade Of Fort Bliss Freight

Dispatching supply loads in and out of Fort Bliss taught Rafael that a load that survives a desert convoy will survive a family's living room. In 2015 that standard became Lightyear Moving.

The Number We Write Is The Number You Pay

A San Elizario gate code, a Westside high-rise loading-dock window, a Canutillo lot the truck can barely turn around on — Isabela works all of it into the walkthrough, before anything is signed.

Paperwork Sent Same Afternoon You Ask

Ask and it's in your inbox that day: current Texas household goods carrier standing, USDOT/MC authority on file, plus a $1M cargo policy riding on every load, loading-dock manager or property office included.

One Crew, El Paso To The Other End

The same hands that load your boxes off Airway Blvd are the ones backing the truck up in Phoenix, Amarillo, Lubbock, or Midland-Odessa — nobody hands your shipment off to a stranger partway there.

What A Borderplex Move Actually Runs

Pick the size of the place and where it's headed for a starting range — a quick walkthrough of the rooms, the stairs, and any gate code on the property turns that range into the number Isabela signs.

Home size
Move type
Typical flat range$390 – $690
Get the exact number →

Treat this as a starting point — a Horizon City lot still being graded, a Socorro gate code, or a Westside freight elevator booking can move the final signed figure up or down.

From Your First Call To A Crew At Your Door On Airway Blvd

  1. 1
    Diego scouts the property before the crew gets named

    A Socorro acreage gate, San Elizario's longer dirt-road stretches, a Westside high-rise's loading-dock window -- he runs it all down before anyone's assigned to your job.

  2. 2
    What Isabela signs is what you pay

    Video walkthrough or in-person visit, duplex or high-rise -- either way, most people leave with a real figure the same day, not a placeholder that moves later.

  3. 3
    Your date holds on the calendar

    A slow closing, a lot that isn't graded yet, a 110-degree afternoon that runs long -- none of it gets you a renegotiated price once Selena has your date booked.

  4. 4
    Loading crew, delivery crew, same crew

    Marcos and Emilio have backed trucks into tight Canutillo lanes and long Anthony driveways plenty of times, well before your job ever lands on the board.

What The Borderplex Says Once The Truck Leaves

Marisol P.Kern Place, TX
Google
APARTMENT-TO-APARTMENT ★★★★★

Yesenia N.Socorro, TX
Google
LONG-DISTANCE TO PHOENIX ★★★★★

Selena A.Socorro, TX
Google
DESERT ACREAGE MOVE ★★★★☆

PCS Season And Summer Heat Both Fill Our Board Fast
Lock Your Date In Before The Calendar Closes Up

(888) 278-9005Get My Written Number